Support

Questions, bugs, or a problem with another member? Email us at hello@mail.jamlifting.com. We usually reply within two business days.

How do I delete my account?

On iPhone: More → Account → Delete account. On the web: Account settings → Delete account. This permanently erases your profile, workout log, photos, posts and sign-in. Export your log first if you want a copy.

My workouts aren’t showing on another device

Sign in with the same account on both. The app syncs when it opens and after each set; pull down or reopen the app to refresh. Workouts logged offline upload once you’re back online.

How do friends and blocking work?

Add a friend by profile name in Club; they see your request and can accept it. Remove a friend from their card. Block someone from the ••• menu on their post or their card: you won’t see their posts and they can’t send you requests. Unblock any time in Club > Friends, under Blocked.

Who can see me on the leaderboard?

Your friends see you on the Friends board. The public (Everyone) board is opt-in and off by default: you can join from the prompt in Club or in Account → Public leaderboard, and leave the same way. Public rows show only your display name, level, title and patches, never your email, gym or location.

How do I report a post or a member?

Tap ••• (or Report) on the post and choose Report. The post is hidden for you right away and our team reviews it, usually within 24 hours; content that breaks the Terms is removed and repeat offenders lose access. For anything urgent, email us.